When I open the guide, all I can see is an almost empty page

This is expected behavior if you have installed Internet Information Server after the Microsoft .Net Framework.

For the guide to work as expected, register ASP.Net by executing in a command line :

C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet_regiis.exe -i

The guide doesn't display any guide data

If you are using XMLTV verify that you correctly entered the path to the Beyond TV configuration directory during setup, usually C:\Documents and Settings\All Users\Application Data\SnapStream\Beyond TV, the setup wizard is unable to correctly retrieve this path for you.

If you are not using XMLTV verify that you are using the guide with a full version of Beyond TV 3.5, si your are using the trial version the guide will not be able to connect to Beyond TV. The guide will also not work with version 3.4 of Beyond TV if you are not using XMLTV.

When I click on a record button nothing happen

Verify that you are using the guide with a full version of Beyond TV 3.5 or newer. The guide will not be able to schedule recording with a trial version of Beyond TV. Also recording is only available to our donators.

The guide doesn't handle recording conflicts. Beyond TV may have received your recording but can't activate this recording because it conflicts with another one. You can check in Beyond TV that the recording was scheduled (either in FSUI or Web Admin : http://localhost:8129) but is blocked because of a conflict.

If you are using a password in Beyond TV Web Admin, you must tell the guide that you are using this password : reinstall the Web guide and choose the right option for the Beyond TV password during setup.

The guide only operate properly if you don't change the default port used by Beyond TV Web Admin (8129 is the default port).

Warning : some BTV utilities such as plugins for Beyond Media may lock Beyond TV access for the Web guide (see the following paragraph to ensure that this is happening to you).

If you still can't setup recordings, you'll have to make a trace of what is happening between the guide and Beyond TV:

• Open the C:\Inetpub\wwwroot\guide\web.config in Notepad
• Locate <trace enable="false" and change false to true (if trace is already true don't change anything). You may backup this file before saving it, because if you mess up the XML the guide will not work any more.
• Browse the guide in Internet Explorer and schedule a recording, for instance from the program grid, click on a show then click on any record buttons.
• Open another Internet Explorer Window and go to : http://localhost/guide/aspx/trace.axd, you'll see a list of request made to the guide, find the last "xt_record.aspx" request and click on the "View details" link.
• Save this page : in Internet Explorer choose "File -> Save As" and choose "Web Archive, single file" as file type.
• Contact our support team, explain your problem and we will ask you to send-us the trace.

Guide language and date / time format

The guide is designed to support multiple languages and culture. Currently it support : Danish, English, French and German (some messages remain in English for German and Danish).

Each language supported by the guide also define the regionnal setting used for displaying date and time.

You can add a language by yourself, or ask for a language to be added (the later the simplier).

The file C:\Inetpub\wwwroot\guide\_config\messages.xml is the one which contains all the languages. You can send us by e-mail a translated copy of this file to be added to the guide :

• Open the copied file in Notepad, and translate the English part (located between <language id="en"....> and </language>. Translate all messages like <msg name="xxxx">Translate here</msg>
• Use this form to notify us that you are ready to send us a translated version of this file, and we will respond you with the instruction to send us the file..

How to change the port used by the guide?

• Open Internet Information Services managment console (Start -> Administrative Tools -> Internet Information Services, "Administrative tools" is not on the Start menu, unless you right click on the "Start" button, then choose "Properties" and click on the "Customize" button. Click on the "Advanced" Tabs, and in the "Start menu items" list check the "System Administrative Tools / Display on the All Programs menu and the Start menu" radio button)
• In the managment console expand local computer, then "Web Sites" and right click on the "Default Web Site", then choose "Properties"
• On the "Web Site" tab click on the "Advanced" button near "IP Address" to change the IP Address and port used by the guide.

How to configure Windows Media Encoder to transcode my videos?

Download and install Windows Media Encoder 9, then

• Open COM+ managment console : Start menu -> Administrative Tools -> Component Services (if you don't see the "Administrative Tools" menu see the previous FAQ. For Windows 2000, type "DCOMCnfg" in the "Run" box of your Start menu)
• In the managment console expand "Component Services" then "Computers", "Local Computer" and "DCOM Config" (Answer "No" to all dialog boxes you may see)
• In the component list search for "Windows Media Encoder" and "Windows Media Encoder Agent"
• For each of this component right click on it and choose "Properties"
• In the "Location" tab, check "Run applications on this computer"
  
• In the "Security" tab, add the acount IUSR_MACHINENAME (replace MACHINENAME by the name of your computer) under "Launch And Activation Permissions" / "Access Permissions" and "Configuration Permissions"; you must allow everything for the IUSR_MACHINENAME (that is to say, check all check boxes).
  
• In the "Identity" tab, choose "The interactive user".
  

The guide takes a long time to load when it is browsed for the first time

The guide must put in cache the whole program database in order to be faster when browsing through the grid and searching programs.

To reduce load time you can:

• Increase available memory in your PC: this way the guide will not be forced to drop its cache when memory is low. You will also limit page file usage.
• You can schedule a script to run on a regular basis that will load the guide default page thus forcing it to keep its cache up to date. You can for instance use this web pages loading script and schedule it to run every 5 minutes with Windows Task Scheduler.

What is the port used by Windows Media Encoder to broadcast transcoded videos?

The 8080 TCP port.

Titre Elément Faq

1. Open the WMI managment utility : click on the "Start" the "Run" and type "wmimgmt.msc" and click on "Ok"
2. In the managment utility right click on "WMI Control" and choose "Properties"
3. Click on the "Security tab"
4. Expand "Root" and click on "CIMV2"
5. Click on the "Security" button
6. In the account list, add the IUSR_MACHINENAME account used to run the Web Guide (or the account you configured) and allow "Enable Account" and "Remote Enable", then click on "Ok".

How to configure IIS for sending e-mail?

IIS can send e-mail through the Internet either directly or by using another SMTP Server (called a smart host). For IIS to be able to send e-mail directly your comptuer will have to meet these criterias:

• IIS should be able to make DNS request (accessing the Internet through port 53 UDP and TCP)
• IIS should be able to connect to other SMTP servers (including the one where your e-mails are hosted). Connection between SMTP servers is mode over TCP Port 25

If you want instead that IIS realys all the e-mail it must send to another SMTP Server, you'll have to configure IIS. Open the IIS Management console and right click on the SMTP Server node and choose "Properties", like on the figure below

On the "Delivery" Tab, click on the "Advanced..." button, you'll have the following dialog box

In this dialog box, type the full DNS name of the SMTP server you want IIS to relay its e-mail in the "Smart host:" field. If you want you can also type the IP address of the server (this avoid a DNS request), but you'll have to type it between square brackets, for instance : [192.158.10.2]

Note: SMTP Servers genrally will refuse to realy e-mail (that is accepting e-mail that are not directly adressed to them). Usually ISP SMTP Servers accept to relay for computers with an IP address furnished by the ISP.